I have been infected with Crypt virus and scan didn't find it
Help. I have been infected, hijacked really. All my files have been infected and have a CRYPZ
Userlevel 7
Hi JohnContini
Welcome to the Community Forums.
Sorry to hear about your issue. The best approach in the circumstances would be to Open a Support Ticket. ASAP to notify the Support Team of your issue, and to get them to investigate. It may be that if the malware has been identified as 'undetermined' (the vista changes so quickly that not all new variants are recorded immediately) then WSA will have staryed monitoring & journalling ts activies in which case the Support Team MAY be able to rollback the infection & its effects.
Unfortunately, there are no absolute guarantees that this will be possible but best to get on it ASAP.
Please do keep us posted on what unfolds re. your issue.
Regards, Baldrick
Welcome to the Community Forums.
Sorry to hear about your issue. The best approach in the circumstances would be to Open a Support Ticket. ASAP to notify the Support Team of your issue, and to get them to investigate. It may be that if the malware has been identified as 'undetermined' (the vista changes so quickly that not all new variants are recorded immediately) then WSA will have staryed monitoring & journalling ts activies in which case the Support Team MAY be able to rollback the infection & its effects.
Unfortunately, there are no absolute guarantees that this will be possible but best to get on it ASAP.
Please do keep us posted on what unfolds re. your issue.
Regards, Baldrick
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