To Customer Support To Customer Support
Solved

Webroot URLClassification missing in IE11

  • 12 April 2014
  • 7 replies
  • 609 views
jpasternak
Rank
Userlevel 7
For some odd reason, IE11 is no longer displaying the Webroot URL Classification and icon.
 
Chrome and Firefox work just fine.  Does anyone have any ideas?
 
Thanks - Jeff
icon

Best answer by RetiredTripleHelix 12 April 2014, 19:04

View original
— Jeff

7 replies

Dermot7
Rank
Userlevel 7
Badge +3
Hello Jeff, and Welcome to the Community! 


could you look in tools (little gear cog)> Manage Add-ons, and tell us if you see the filtering extension listed there?
 
Thanks,
 
Dermot
 
 
 
jpasternak
Rank
Userlevel 7
Hi Dermot,
 
Under Webroot Inc, both Vault and Toolbar are enabled.  Under the "Not Available" section is also a listing for Webroot with no version or file date listed.
 
Thanks!
— Jeff
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello jpasternak and Welcome to the Webroot Community Forums!


 
So you don't have the Web Filter?
 
Daniel
 

RetiredTripleHelix
Rank
Userlevel 7
Badge +56
If you don't have it Can you please do a clean reinstall of WSA? Download a Copy Here and make sure you have a copy of your keycode then Uninstall WSA and Reboot and install with the new installer let it finish it's install scan then Reboot once again and don't import any settings as you can set it up as you like after and please let us know if that corrects your issue?
 
Thanks,
 
Daniel ;)
 
 
jpasternak
Rank
Userlevel 7
Thanks Daniel: I'll give it a shot in the AM.
— Jeff
jpasternak
Rank
Userlevel 7
Daniel:  It worked perfectly!  Kudos.
— Jeff
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Great to hear Jeff and if you have any other questions or just want to chat we are a great bunch here!
 
Cheers,
 
Daniel 😉

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.