Hi.
Just wondering if anyone has had this happen. . .
An audio alert went off saying that my computer was infected with a virus (trojan, etc) and to call the number below to fix it. . .it said windows defender error code was 0x80073afc
Said it was a problem with google chrome and it was unable to start. . .
help!
I ran webroot after rebooting (thankfully rebooted ) and it didn't detect anything.
Userlevel 7
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Hello @ ,
Welcome to the Webroot Community,
This is a SCAM, do not call that number!
If you are hearing random audio ads within Internet Explorer, Firefox or Google Chrome, then your computer is hosting adware or a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. In this case I believe that the audio ads are usually caused by an ad-supported extension.
Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
As far as Windows Defender you can look here .and see if this information can help.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Hope this helps,
Kind Regards,
Welcome to the Webroot Community,
This is a SCAM, do not call that number!
If you are hearing random audio ads within Internet Explorer, Firefox or Google Chrome, then your computer is hosting adware or a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. In this case I believe that the audio ads are usually caused by an ad-supported extension.
Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
As far as Windows Defender you can look here .and see if this information can help.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Hope this helps,
Kind Regards,
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