blue screen
Hello, I am wondering why I am still getting a "blue screen" since I have begun using webroot? It was popping up quite a bit before installing webroot, however; it popped up today and this is the first time in a long while I have noticed it. Any help would be appreciated!
Userlevel 7
+62
Hello karla1957,
Welcome to the Community Forum,
The cause could be any of a alot of things, including your OS, corrupted registry, broken video drivers, defective RAM, a failing hard drive, a virus, overheating CPU, even a failing power supply.
Have you looked at Microsoft for assistance with this Blue Screen? For Windows 8.1 go HERE and W/7 HERE
This is also a good site for information. http://www.wikihow.com/Fix-the-Blue-Screen-of-Death-on-Windows
You can also Submit a Support Ticket for they can gather logs and they can grab the Mini-Dump and that will tell what caused the crash.
Hope this was helpful and do let us know if this gets resolved or not. Thanks!
Best Regards,
Welcome to the Community Forum,
The cause could be any of a alot of things, including your OS, corrupted registry, broken video drivers, defective RAM, a failing hard drive, a virus, overheating CPU, even a failing power supply.
Have you looked at Microsoft for assistance with this Blue Screen? For Windows 8.1 go HERE and W/7 HERE
This is also a good site for information. http://www.wikihow.com/Fix-the-Blue-Screen-of-Death-on-Windows
You can also Submit a Support Ticket for they can gather logs and they can grab the Mini-Dump and that will tell what caused the crash.
Hope this was helpful and do let us know if this gets resolved or not. Thanks!
Best Regards,
Userlevel 7
+13
Hello,and welcome,
I would firstly open a support ticket as Sherry has said.It sounds to me like there may be remnants of a previous security application that may not play nicely with Webroot...Bitdefender,Mcafee are a few that come to mind.Support will help you get this squared away quickly.You are definitely in good hands with them.
I would firstly open a support ticket as Sherry has said.It sounds to me like there may be remnants of a previous security application that may not play nicely with Webroot...Bitdefender,Mcafee are a few that come to mind.Support will help you get this squared away quickly.You are definitely in good hands with them.
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