Userlevel 7
+7
Hi seattle and welcome to the community,
istart123 is considered a PUA (potentially unwanted app) and there is a removal guide here:
You can review the PUA removal document https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744 and of you still cannot remove the PUA and you have an active subscription you can create a Support Ticket free of charge.
Best regards,
Dave
EDIT: Fixed link to Article. TH
istart123 is considered a PUA (potentially unwanted app) and there is a removal guide here:
You can review the PUA removal document https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744 and of you still cannot remove the PUA and you have an active subscription you can create a Support Ticket free of charge.
Best regards,
Dave
EDIT: Fixed link to Article. TH
Userlevel 7
Hi seattle
Welcome to the Community Forums
istart123 is in fact a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These generally are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
In istart123's it is considered a browser hijacker because it changes the default homepage and search-engine of Internet Explorer, Firefox and Google Chrome without your permission
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Please come back here and let you know how you get on.
Regards, Baldrick
Welcome to the Community Forums
istart123 is in fact a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These generally are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
In istart123's it is considered a browser hijacker because it changes the default homepage and search-engine of Internet Explorer, Firefox and Google Chrome without your permission
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Please come back here and let you know how you get on.
Regards, Baldrick
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