help

Hi luna2012
 
Welcome to the Community Forums.
 
Not sure why you are getting this but in the circumstances I would recommend that you do an uninstall/clean reintsall and see if that fixes the issue, which may be caused by a faulty install.  
 
Do this by:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

If this ALSO fails to resolve the problem, you may need to contact Support for assistance.
 
If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)
 
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
 
Hope that helps?  Please let us know how this turns out for you and if you require further help.
 
Regards, Baldrick