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Backup and sync

  • 15 January 2017
  • 3 replies
  • 30 views
G
It's been awhile since I have accessed it, but a long time ago, I copied a bunch of files over.  When I went in there tonight, there is nothing there.???? any help please

3 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello grannypsw,
 
Welcome to the Webroot Community,
 
Have you renewed your Webroot subscription by any chance? If you renewed you would of needed Webroot Support to transfer your Backup & Sync to your new keycode.
 
Please have a look at the PC User Guide
 
Also you can Submit a Support Ticket and they can check this out for you. This is a free service with a Webroot subscription.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
Hi grannypsw,
 
Sorry I just noticed you posted in the Webroot Antivirus.  25 GBs of storage is only available in WebroortSecureAnywhere Complete. Please look here to compare Webroot products.
 
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
Userlevel 7
@ wrote:
Hi grannypsw,
 
Sorry I just noticed you posted in the Webroot Antivirus.  25 GBs of storage is only available in WebroortSecureAnywhere Complete. Please look here to compare Webroot products.
 
Hope this helps?
Thanks for all of your help, Sherry ?
 
I've confirmed she is indeed using WSAC. If you are still encountering problems @, please contact our Support Team via the information Sherry provided above, or you can always call them directly for immediate assistance:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
 
Cheers,

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