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Internet Explorer issues with Webroot

  • 14 March 2015
  • 3 replies
  • 59 views

Webroot Identity Shield will not allow me to watch Netflix through Internet Explorer -- only get sound, no streaming. If I disable Identity Shield, Netflix works fine in Internet Explorer. Webroot does not interfere with Netflix when I use Firefox or Chrome.
 
When I use Internet Explorer to play my Knight's Fable game on Facebook ... I consistently get a threat found alert.
Win32.LocalInfect.2 pops up several times. I tried disabling Identity Shield, still got the error.
This error does not occur when I use Chrome.
 
Angela Lister
 
I just started using Webroot and I am unfamiliar with the disable -- would rather not attempt that. Might have to for a better report.
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Best answer by Ssherjj 14 March 2015, 00:50

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Userlevel 7
Badge +62
Hello and Welcome to the Community Forum,
 
Please have a look at this Thread by TripleHelix and see if that helps your issue.
 
Edited: Look here at the PC User Guide.
 
 Also you can Submit a Support Ticket because they may have to whitelist your game
 
Kind Regards,
Thank You Ssherii
 
I looked through the hand book and found the problem under PC Security Block/Allow
 
Problem solved
Userlevel 7
Badge +62
Hi aklister,
 
Great news! I'm happy that everything is taken care of!
 
 
Thanks for letting us know!
 
 
Best Regards:D
 
 
 

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