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Problems running a manual scan

  • 2 February 2016
  • 1 reply
  • 41 views
R
Rank
Hello everyone,
 
I am having problems running a manual scan. Whenever I right-click a file, or a drive, or similar, the option to scan with webroot is missing. Thus, I can only run a general system scan by accessing the software interface. I'd very much appreciate the help as I am unable to scan usb flashdrives which I believe have malware in them.
 
Thanks,
 
Rodrigo 

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello ragiraldo1260,
 
Welcome to the Webroot Community,
 
Please check to see if this is set in Advance Settings!
 


 
If this doesn't help then do a uninstall/reinstall of Webroot:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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