Yesterday Oct 24, my wife downloaded WIN 8.1. It went through a set-up and finished. Starting up 8.1 right away we got the pop-up message... "unable to start Dolby Advanced Audio driver. Please restart computer or reinstall the driver if the problem persists." We already had the driver in our file, but we thought there might be a newer version. Not knowing what version that might be we called Microsoft. I'm thinking the upgrade came right out off the Microsoft Store. With Tec on phone we tried to reboot, but everytime we got the pop-up message. Guess what a Trojan Horse has taken over our computer. We are dead in the water. I hung up on Microsoft and called Webroot right away. I gave permission for them to look...yup for sure...Webroot tried to go through the files one by one, but it was over the tec's (2) heads. Some how I get transfered to a "Support Buddy", and after 31/2 hours and $139 out our pocket it seems to be fixed. There is a link on the desktop for one month if we need help again.
30 years of being carefull and we get hit. My wife and I think we have been scammed.
Even though this is a long post, I thought a WARNING might be in order. Any semi-expert reply would greatly be appreciated.
New to Post..."northwood".
