I seem to keep getting the same virus or problem. It's something like "updaterlogic", "PUA"....What is this and how am I getting it? I don't use my computer a lot, just to play some games and pay my bills (I work on a computer all day). My kids are on it, and I get it may be something they're doing. Any help would be greatly appreciated.
Thanks,
Kimberly
Userlevel 7
Hi KJPutnam
Welcome to the Community Forums.
Ah, PUAs or Potentially Unwanted Application...as you are finding these are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools... but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Support Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can also submit a Support Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future. The service is free to users with a current WSA subscription.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
Also key is trying to make sure that if yo are downloading programs from the internet that you do so from the author's website rather than 3rd party sites as they often bundle 'extra' software into the downloads much of which is deemed to be PUA.
And, finally, I suspect that it may be something that your children are less likely to worry about than yourself so it may be worth explaining this to them in terms of safer use of the internet.
Well, I hope that the above helps? Please let us know if you have any further questions in relation to this or any other WSA-related subject.
Regards, Baldrick
Welcome to the Community Forums.
Ah, PUAs or Potentially Unwanted Application...as you are finding these are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools... but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Support Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can also submit a Support Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future. The service is free to users with a current WSA subscription.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
Also key is trying to make sure that if yo are downloading programs from the internet that you do so from the author's website rather than 3rd party sites as they often bundle 'extra' software into the downloads much of which is deemed to be PUA.
And, finally, I suspect that it may be something that your children are less likely to worry about than yourself so it may be worth explaining this to them in terms of safer use of the internet.
Well, I hope that the above helps? Please let us know if you have any further questions in relation to this or any other WSA-related subject.
Regards, Baldrick
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