trouble accessing webroot from a browser, saying e-mail not valid in windows 10
Userlevel 3
Hi just bought a new computer with windows 10. Installed webroot & registered it for the new computer, when i try to access webroot from a browser, it keeps saying invalid password even thought the geek squad supposedly fixed it. I am able to access it fully if I click on the actual webroot icon. Anyone know if this is a windows 10 glitch ?
Userlevel 7
+62
Hello chisbabes
Welcome to the Webroot Community,
You are having trouble with the Password Manager right?
Note:This will not work in Microsoft Edge. Webroot is currently workng on a fix for this.Here is a KB article about ths HERE
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here. Once downloaded launch it by clicking on the executable, and you should see the following, and click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double cliks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear
Welcome to the Webroot Community,
You are having trouble with the Password Manager right?
Note:This will not work in Microsoft Edge. Webroot is currently workng on a fix for this.Here is a KB article about ths HERE
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here. Once downloaded launch it by clicking on the executable, and you should see the following, and click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double cliks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear
Userlevel 7
Hi chisbabes
Welcome to the Community Forums.
If what Sherry has suggested does not work then, as you mentioned 'The Geek Squad' then if you have purchased the Best Buy version of WSA then I would take the whole thing back to them and ask them to resolve the issue.
Regards, Baldrick
Welcome to the Community Forums.
If what Sherry has suggested does not work then, as you mentioned 'The Geek Squad' then if you have purchased the Best Buy version of WSA then I would take the whole thing back to them and ask them to resolve the issue.
Regards, Baldrick
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