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Computer scan has frozen at 0%. I can't get it to shut down or re-start

  • 12 October 2014
  • 1 reply
  • 172 views
S
Computer scan has frozen at 0%. I can't get it to shut down or re-start

1 reply

Dermot7
Rank
Userlevel 7
Badge +3
Hello stephaniekovar, and Welcome to the Webroot Community.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
I;m assuming you're referring to the PC version. If not, let us know and we'll advise.
 
Thank you.
 

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