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How do I do an infection scan

  • 25 September 2014
  • 3 replies
  • 89 views
R
Rank
I need help with Webroot OK

3 replies

RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Just open the main GUI and click on Scan My Computer! And if you feel your infected please Submit a Support Ticket and they will let you know! May I ask what WSA product are you using? http://www.webroot.com/us/en/home/products/compare
 
Thanks,
 
Daniel ;)
 

R
Rank
I do that often and it still says I have not done one why
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? And again can you tell which product you are using as it says here Complete: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.htm
 
Thanks,
 
Daniel

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