Does my PC Everywhere cover my Android device?
I have secure everywhere on my laptop does it also cover my Android device?
Userlevel 7
+62
Hello cmarkus57 it depends what version if WSA you have..you can add Android to your device there a free version from iGoogle play and then there is the WSA Premium. .but if you have WSA for 3 devices you can put to Android.
Userlevel 7
Hello cmarcus57 and welcome to the Webroot Community! @ is actually on mobile connection now and asked me for some help in putting the reply together as it is going to be a bit long :)
Which version you need to put on your Android device will depend on just which version you have on your laptop. There IS a version for you, you just need to make sure you download the right one.
The following is a rather long and admittedly previously written copy/paste reply that we put together, and in it you will find a lot of information you will need to 1) determine which version you need to download and 2) what you need to do to get it to work correctly, with all the features you are licensed to use.
I hope that you will take the time to go over it all, as there is more involved than just having the correct version downloaded. Let me know if this helps, or if you have ANY other questions! We are here to help and happy to do so.
Make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Which version you need to put on your Android device will depend on just which version you have on your laptop. There IS a version for you, you just need to make sure you download the right one.
The following is a rather long and admittedly previously written copy/paste reply that we put together, and in it you will find a lot of information you will need to 1) determine which version you need to download and 2) what you need to do to get it to work correctly, with all the features you are licensed to use.
I hope that you will take the time to go over it all, as there is more involved than just having the correct version downloaded. Let me know if this helps, or if you have ANY other questions! We are here to help and happy to do so.
Make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
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