There's a huge dialog box that appeared on my desktop yesterday. How do I get rid of it?

  • 10 May 2015
  • 1 reply

The title Is "files are encrypted by CTB-LOCKER"

1 reply

Userlevel 7
Welcome to the Webroot Community!
We apologize for the issue that you are experiencing.
I was unable to locate an account with the email address provided.
For this issue the best thing to do would be to contact our support team so they can take a look and see what we can do to assist.
Please note that you must have a valid subscription to recieve our free support.
Support Number: 1-866-612-4227
Support Ticket:
Best Regards,
James G.
Webroot Community Support Team