In the past few days, I’ve been experiencing issues with Webroot locking up machines, stealing resources (40-50%). Event manager on some workstations reports that the service is constantly restarting. I’ve experienced this with both .48 and .62 endpoint versions. I’ve created a support ticket for this, but I was curious if anyone else is experiencing issues. I haven’t been able to pinpoint what the issue is, but I suspect it’s a recent Windows update? I’m having issues with clients both on and off domains - all running Windows 10.
Best answer by TripleHelixView original
Turns out it is a known issue. The resolution is to do a full uninstall using safe mode with networking, then delete the programdata\wrdata folder. Then reinstall.
Yes it’s known issue and only support can help you so you are on the right track!