Question

Full scan will not complete on a Macbook Pro running Big Sur 11.5.2

  • 10 September 2021
  • 1 reply
  • 101 views

The full system scan will run for hours at 99% CPU usage without completing a scan.  I have left the scan running for 100+ hours, the furthest the scan will make it is about halfway.  The system has a 256gb drive, I have stopped Time machine and rebooted the system before running the scan.  Webroot has a message saying that a threat was detected but has not found a threat while running the scan.  Webroot Endpoint Protection CE 21.3.


1 reply

Userlevel 7
Badge +17

Hey there @chrisjean ,

I’m sorry to hear you’re experiencing some issues running a virus scan. Please reach out to our support team for further assistance: http://webroot.com/us/en/support/home-contact

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