Webroot® Consumer/Business - for Macs
Webroot® Consumer/Business - for Macs
- 372 Topics
- 1,843 Replies
I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange. This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan? The results tab was also empty FYI.Then, after the scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?
Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place. Please don’t ask me to contact technical report (read above).
This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?
When I wake my machine up, or it is has been running for some time, if I click on the WebRoot SecureAnywhere menu bar at the top, I see multiple scans running. It looks something like the image below, and all scans are updating, rather slowly however. The problem here is that WSA is now using a lot of the processing power and a large quantity of memory running all these scans. It is slowing other things badly.It seems to me that if a scan is in progress, then maybe you should not start a new one? Running MacOS 12.0 (21A344) on a MacBookPro 14-inc 2021 Apple M1 Max, 32 GB memoryIs there a way to stop this behavior other than constantly stopping scans in progress, which means they never finish, so I do not see the results. Thanks
Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success. I opened a support ticket detailing the fact that Mac Agent v22.214.171.124 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro 2021Processor: M1 Pro
Hiya,I would like to install the DMG and Key together using a script, I use desktop central to push out updates, and I am having no luck with the link supplied via Webroot help, as it says I am unauthorised to view.https://community.webroot.com/installation-and-deployment-142/using-a-script-to-install-the-webroot-business-endpoint-protection-agent-to-macos-344501My macs are running Monterey,RegardsStu
WSA 126.96.36.199 not working with newly installed Monterey 12.2. "Preparing to scan" times out after about 10 minutes.
mac os monterey 12.2 installed on macair m1 2 weeks ago. webroot secureanywhere v188.8.131.52 today, found acct. info gone, worked last week. re-entered activation code and rebooted,still does not scan, sits at “preparing to scan” for ~10 minutes then auto cancels.+600 days left on subscription Incompatible with Monterey?New Privacy Settings required?infected with malware?
I expect my Webroot to scan on schedule or if it missed the schedule run immediately at startup per the schedule I set up. However, it seems to always be scanning or preparing to scan. I've been on my Mac for over two hours now and it has scanned at least twice and now says preparing to scan. This seems very strange. Can you tell me why it always seems to be scanning?
Hello,I need to have Webroot on my macbook pro m1 max computer for work. I currently use Synergy 1.10.3. on a mac and a windows system.The system allows my mouse to work but for some reason it doesn't allow me to use my keyboard. Is this a port issue or is there something in Webroot? Thank you. DF>~
To able to access my company’s site I have had to install Open Link Pro-Browser. Webroot is not able to complete any scan on my Mac and I am using Catalina10.15.7. This incomplete scan also occurs when I am not in Safari/Catalina. and just reading my personal emails. Can this problem be solved? and how can it be fixed?Thanks for any and all help
I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?
So we recently partnered with Atera who provides webroot 1click installs on PCs, but Webroot installs on Mac machines is VERY problematic. We have different versions throughout the organization and NONE of them are working properly. I have a handful of 11.6 Mac OS, some 12.1 and am using the latest version provided by Webroot (184.108.40.206/WSAMAC.dmg) yet they all fail at the same place. The user doesn’t get to provide full disk access during the initial install. We circle back and grant the full disk access but the Mac endpoints are not showing up in my webroot console. All of my PCs are in there without any problems. I have tried that version on 11.6 Mac OS and 12.1 today. They both *seem* to install, but none of them actually check-in properly. These are in different locations so I know it isn’t a FW blocking a port or something to that effect. I really need some help as we are on a deadline and have to choose between Webroot and BitDefender by Friday. Some help would be greatly
Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.
Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail. I have been using Webroot for a few years now and trying to contact support.
This is on WSA-Complete, iMac 2017, OS Monterey 12.1. A WSA tech installed WSDaemon (the name itself makes me nervous) when I had a problem when using OS 11(.5, I think). (The problem was: on startup, “out of the blue” - after a long time with no issues - WSA surprisingly needed my Key, once given it it could not begin a Complete Scan.) The tech needed complete access to my computer on-line (a requirement itself that makes me very very nervous); he installed this “demon app” with Full Access, and it did solve the problem at the time.After a few days, I was troubled enough with this app that I stopped its Full Disk Access to see what would happen. Stopping it made no difference: WSA scanned fully without “Full Disk Access” - no problems, for several weeks, still with OS 11(.5, I think).Then, this Need-for-Key--Key accepted, followed by Failure-to-begin-FullScan issue returned. I decided to try an update to OS 12 to see if WSA could run by itself (without Full Disk Access for WSDaem
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