Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly.
We want to release an update as soon as possible but we have yet to complete a full QA cycle.
This is where you can help.
If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.
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Userlevel 7
+36
We're aware of this, and are working on a version that has improved performance. We will post more info once we're able.
Userlevel 7
+63
I still find the new Test version uses more Battery then it use to? So IMO things are still not right. And Scanning is 1 to 3 seconds? No way...........and one last thing as I find my phone sluggish when using it so something is happening in the background. When I uninstall WSA for Android then my phone acts normally!
Userlevel 1
Just an FYI regarding scan/detection efficacy of the latest SA Mobile Beta build (5.5.5.38021). Disabled protection on my McAfee product, then ran an Android EICAR Test app -- Webroot SA failed to detect, even after then running a manual scan. Enabled McAfee -- McAfee alerted right away of EICAR test file. I then ran the F-Protect virus test app from the GooglePlay Store (McAfee disabled) -- SA DID successfully flag that test app.
Support answered my ticket after 4 days. That particular support agent was unaware of the battery & etc, etc, etc, etc problems caused by the update. They suggested I was misinterpreting causation and implied the cause wasn't the update. I didn't bother to respond because the information here in the Community is superior to what I received in reply to my Support Ticket.
+1
Samsung Galaxy S8
Webroot Beta v5.5.5
When attempting to perform a scan using the beta version, the scan lasts for one second. There is a small yellow amount on the progress bar then it immediately shows "Scan Complete". I don't trust the scanning because it only lasts a second. Even though the beta version states I am protected I am weary because of the issues with performing an actual scan.
Webroot Beta v5.5.5
When attempting to perform a scan using the beta version, the scan lasts for one second. There is a small yellow amount on the progress bar then it immediately shows "Scan Complete". I don't trust the scanning because it only lasts a second. Even though the beta version states I am protected I am weary because of the issues with performing an actual scan.
I find it ironic that you can't release an update yet due to the 'QA' cycle, however you released a flawed final version causing an awful lot of grief to a lot of people, my phone is also running hot and yesterday was using 101% of my battery!! however that works (that is 2780mAh) Please give us a rollback option until you sort this crap out, I'm paying good money for this service and upto now your product has been impeccable but this can be very quickly undone if you're breaking peoples phones...
Samsung S5 running OS 6.0.1 battery consumption due to WRSA in last few days has ranged from 60% to 101% and phone running upwards of 45+degC, that is very uncomfortable in ones pocket
Samsung S5 running OS 6.0.1 battery consumption due to WRSA in last few days has ranged from 60% to 101% and phone running upwards of 45+degC, that is very uncomfortable in ones pocket
Userlevel 6
Has any fix been offered yet? I am still getting massive battery drain, the scan is saying I'm covered but it does the same thing it did at the onset AND I notice that when I am charging my phone to feed the beast inside that keeps eating up the battery life, the phone seems to get hot.
I created a ticket to request help for this matter BEFORE I came in here and posted my original inquiry and NOBODY from Customer Support has responded to me. THAT in itself is incredibly unusual, because whenever I would start a ticket, someone would respond immediately.
I sure hope this isn't an indication of what we can expect from Webroot now that their merger has been completed.
I created a ticket to request help for this matter BEFORE I came in here and posted my original inquiry and NOBODY from Customer Support has responded to me. THAT in itself is incredibly unusual, because whenever I would start a ticket, someone would respond immediately.
I sure hope this isn't an indication of what we can expect from Webroot now that their merger has been completed.
Userlevel 7
+62
Thank you Drew! This was much needed information for all of us. As to not get so discouraged about the Webroot Mobile app. progress.
Much appreciated the update!
Much appreciated the update!
Hey everyone, I wanted to provide you with an update. Moving forward we will keep that thread up to date with all status changes and progress. Our team will also find other threads, like this one, to keep everyone on the same page. Below I've added the update for your convenience.
Update: 4/10/19 - Testing – We are making progress on the issues regarding the Webroot Mobile Security and Antivirus Android app. Thank you for your patience while we are continuing to work on fixing this issue. Our latest test build improves app performance, responsiveness, and scan times but we are still working through one blocker.
Before we’re able to release this app to everyone in the Google Play Store, we still have some additional testing that needs to take place.
We will keep you updated with any changes.
Again, sorry for any inconvenience you may have experienced.
Update: 4/10/19 - Testing – We are making progress on the issues regarding the Webroot Mobile Security and Antivirus Android app. Thank you for your patience while we are continuing to work on fixing this issue. Our latest test build improves app performance, responsiveness, and scan times but we are still working through one blocker.
Before we’re able to release this app to everyone in the Google Play Store, we still have some additional testing that needs to take place.
We will keep you updated with any changes.
Again, sorry for any inconvenience you may have experienced.
Userlevel 7
+36
The faster scans are a feature that was implemented, although I can ask for more information about it. As for the reduced battery drain I am very happy to hear that, and will also relay this to the Product team.
Userlevel 7
+63
Battery drain looks okay now but the scan is only 2 to 3 seconds? We need to hear from Development to see what is normal and what to expect!
Userlevel 7
+62
--Patrick--
Hi Patrick,
You'd think that Webroot could or would be able to roll back to previous version. But that would mean putting back what the Developers have taken away from the last updated Webroot Mobile version. I do not believe they can do that. But it sure would be less complaints or issues if Webroot could have a backup plan encase things go arie. Again so many have been disappointed in Webroot!
Userlevel 6
+21
It's certainly frustrating. I wish Webroot would roll back to the previous stable production release. That's at least a quick stop gap so more time can be spent on troubleshooting / identifying root cause.
--Patrick--
--Patrick--
Userlevel 7
+62
You're right.. April 2nd is the last scan log..
you beat me to that Daniel!
Yes you are right about that! I wonder if the transition to Carbonite is effecting the Webroot Developers?🤔
You're right.. April 2nd is the last scan log..
you beat me to that Daniel!
Had they been listening to beta feedback previously , v5. 5 would not be hastily released as final & affected more.....
Scanning can't be working. I haven't any recent logs.
They need to solve it real fast
Userlevel 7
+62
You're right.. April 2nd is the last scan log..
you beat me to that Daniel!
Userlevel 7
+63
You're right.. April 2nd is the last scan log..
But the scan is only 2 to 3 seconds? We need to hear from Development!
Userlevel 7
+62
Scanning can't be working. I haven't any recent logs.
Well it is redicoulous that we haven't got anything to go on. Or can we help dozens of others with this Mobile AV. 😕
You're right.. April 2nd is the last scan log..
Perhaps scan log is no longer required for v5. 5?? 😱
Userlevel 7
+63
Scanning can't be working. I haven't any recent logs.
I agree and not a word from anyone! 😡 😡
Userlevel 7
+62
Scanning can't be working. I haven't any recent logs.
Userlevel 7
+62
Beta updated just now..
Userlevel 6
+21
Yup. v5.5.5.38021 seems fine battery wise. Scans appear fast, too fast so not sure what its doing. I see network activity from the app but not having that scanlog.txt file updated since Mar 30 worries me. I'm losing confidence in the quality of the beta based on this past week.
Userlevel 7
+62
You're right.. April 2nd is the last scan log..
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