Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well.
I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list.
However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.)
This is despite me being able to login to my account on my computer using the same username and password.
Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?
Best answer by JimMView original