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problem with new phone and pre existing account.

  • 27 July 2012
  • 4 replies
  • 34 views

My problem is that I have a new phone and do not know the premium key for my existing account on old phone. I have read up on how to register...I just dont know my key. Please help me! Thank you very much for your time!
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Best answer by YegorP 30 July 2012, 17:54

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Userlevel 7
Hey tenaciousalpha,
 
Welcome to the Community!
 
I have sent you a Private Message regarding your keycodes. You do have two paid mobile keycodes and I can combine them for you. Let me know what you'd like me to do. *Remember to reply only in a Private Message with any personal info such as your email address and keycode*
 
Thanks,
 
 
Userlevel 7
Hey tenaciousalpha,
 
I got your last PM! Thanks for sending that. I went ahead and disabled the second, un-activated keycode and added the full 365 days onto your existing one. Now that you know the keycode, you should be able to use your Webroot Security and Antivirus Premier mobile app!
 
Let me know if there is anything else I can help answer for you!
 
Regards,
I am having same issue with my pre existing premium account on my new device. Pl assist. Thanks
Userlevel 7
It sounds like you are requesting to know what your keycode is. I will help you out with this via private message. 🙂

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