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Auto-Renewal

  • 16 October 2021
  • 2 replies
  • 76 views

I received email that Webroot took payment for my auto-renewal.  I still show ‘expired’ on my account.  Has it been physically renewed?  If so, how do I get my account to show ‘active’?  If not, what do I need to do to activate?

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Best answer by TripleHelix 16 October 2021, 20:14

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2 replies

I have a similar problem.  I received an email that Webroot took payment for auto-renewal but my account still shows ‘expired’.  How do I renew the software and get it to show ‘active’?

Userlevel 7
Badge +63

Hello @sdavisnld 

 

Is it from Webroot or Best Buy Geek Squad Webroot version?

 

If from Webroot it’s best to contact Webroot sales and ask them!

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

If from Best Buy Geek Squad contact them!

https://www.webroot.com/us/en/home/products/geeksquad-instructions

 

Chat with an Agent
1-888-BEST-BUY

 

Thanks,

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