decrypt virus

  • 10 April 2015
  • 1 reply

my laptop has something called "decrypt" and webroot is not removing it.  any suggestions

1 reply

Userlevel 7
Badge +3
Hello veteran50201, and Welcome to the Webroot Community. 
Could you first please try a scan in safe mode with networking, to see if it detects anything. As follows:
Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'.
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.

This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.
 Virus Removal Options - Webroot Community
Thanks, and let us know if you have any questions, or other info.