I have an existing account with webroot and geek squad that was purchased and installed at best buy. I went back to best buy and purchased what I thought was the same webroot that I currently have. The instructions said to install via download but I already have Webroot currently on my computer but could not find a place to enter the new product key code. I called the geek squad to get some help since I could not figure it out. Both keycodes, the old and the new are installed but the new keeps giving me a message that my account needs to be activated. How do I combine the two so that when the old expires, the new will pick up.
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