Help!

I re-downloaded Webroot SecureAnywhere- Antivirus for my PC about three-ish weeks ago. I got the confirmation email, the security code, and a receipt from my purchase. It seemed to be working fine the past few weeks. However, today I got on my computer and it said there was a security threat; naturally, I select the button to remove said threats. Instead of scanning my computer, Webroot said that I needed a security key to scan it-- the last time I saw that notification was when my software had expired. I went into my profile on the Webroot website and it showed that my computer was covered with my recently purchased software. I went to the help page to try and troubleshoot my problem, but nothing came up.
I finally decided that I needed to call an acutal person who might be able to tell me what is going on. I called around 7:30 pm MST after finding that that their helpline was open until 8 pm MTSs; but much to my dismay, I got the recording saying their office was closed for the day. Not gonna lie, I was pretty bummed that their website gave me misleading information.
 
Don't get me wrong, I love Webroot and have been using their anti-virus protection for years. I'm hoping today was just a big fluke; but I would to get this problem fixed so I can have the computer protection that I paid for.