To Customer Support To Customer Support

i ran a scan and it aborted so i ran it again and it went thur ,any suggestions

  • 3 June 2016
  • 1 reply
  • 26 views
M
Rank
Userlevel 6
i am not computer savvy.

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hi mrfloppy66,
 
As long as Webroot finshed it's scan then you should be alright. Sometimes a restart of the computer can help and if this happens again you might need to do a uninstall/reinstall of Webroot. if it happens again then I would uninstall/reinstall Webroot as follows. It only takes 5 minutes to do...
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Thanks!
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.