service renewal

  • 20 September 2015
  • 4 replies

I just renewed my service but it still says it has expired. What do i need to do?

4 replies

Userlevel 7
Hello there, welcome to the Community!
Did you renew directly through Webroot or did you renew through Best Buy / Geek Squad?  
What date did the software expire on prior to your renewal?
Thanks 🙂

software expires 5/1/20 and I renewed on 4/27/20. My receipt says geek squad. Will it automatic renew?

I never got an email saying it was going to expire. I always look at the scan process.

Userlevel 6
Badge +17

@crusnbry1 ,

In the future, please start a new thread - responding on a 4 year old topic is not a good way to get your post noticed. If you’re handling your automatic renewals through geeksquad please contact them directly: 

1 (800) 433-5778