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Web Threat Shield

  • 22 October 2013
  • 21 replies
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Userlevel 3
I just received the new web filter on one pc...waiting for the other pc's

IE9 starts to  crashes with a particular link in a email from my car dealer. Edit, more than one link in this email

After disabling Web Threat Shield I'm able to open the link.And why are these entry's in this log: C:ProgramDataWRDatawrUrlLog.log 10/22 15:50:08:078 4224 Error: 'CHROME' not found on local machine.

10/22 15:50:08:078 4224 Error: 'CHROME' not found on local machine.

10/22 16:21:53:511 0892 Error: 'CHROME' not found on local machine.  Btw  I also just send a support ticket.
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Best answer by DeHollander 10 November 2013, 13:29

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Userlevel 7
Badge +56
It tells me you don't have Chrome on your system. Also have you tried a Reboot?

 

TH
Userlevel 3
Correct on the part of Chrome, but why this entry's  after booting or a reboot.

 

And yes, I rebooted this pc.

 

Any interest in the email link so you can  check it out for your self?:D

 

 
Userlevel 7
Badge +56
Sure send me a PM with the links but I use IE10!

 

And I have the same:

 

10/21 21:01:42:078 5300 Error: 'CHROME' not found on local machine.

10/21 21:01:42:078 5300 Error: 'CHROME' not found on local machine.

10/21 21:05:56:749 0908 Error: 'CHROME' not found on local machine.

10/22 11:06:44:622 0904 Error: 'CHROME' not found on local machine.

 

Daniel
Userlevel 3
I posted IE9 but looking closer... IE10....i'm getting old...hopefully



 

Pm sent
Userlevel 7
Badge +56
The links are fine in Firefox 24 but in IE10 the New Web Shield crashes IE10 see pictures below! Also I see that the pages are all Adobe Flash enabled.

 

http://www.citroen.nl/winterbanden/?utm_source=regular_15_10_2013&utm_medium=newsletter_card_houders&utm_content=winterbanden_header&utm_campaign=mycitroencard#/winterbanden/

 

http://www.citroen.nl/veiligheidsdag/?utm_source=regular_15_10_2013&utm_medium=newsletter_card_houders&utm_content=header_visual&utm_campaign=mycitroencard#/veiligheidsdag/

 

Daniel

 



 

Userlevel 7
TH's links above reply work just fine for me in IE 10, no crashes, BUT I do not have Adobe Flash enabled at the moment.. I have temporarily removed it.
Userlevel 7
Badge +56
Also from the Event Log:

 

Log Name:      Application

Source:        Application Error

Date:          22/10/2013 1:19:51 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      TH

Description:

Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16720, time stamp: 0x523cf127

Faulting module name: wrflt.dll, version: 1.0.0.9, time stamp: 0x524428f9

Exception code: 0xc0000005

Fault offset: 0x0000b51c

Faulting process id: 0x1430

Faulting application start time: 0x01cecf4aea41438b

Faulting application path: C:Program Files (x86)Internet ExplorerIEXPLORE.EXE

Faulting module path: C:ProgramDataWRDataPKGVistax86wrflt.dll

Report Id: 286b999e-3b3e-11e3-8faf-fc7ec92617de

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-10-22T17:19:51.000000000Z" />

    <EventRecordID>48710</EventRecordID>

    <Channel>Application</Channel>

    <Computer>TH</Computer>

    <Security />

  </System>

  <EventData>

    <Data>IEXPLORE.EXE</Data>

    <Data>10.0.9200.16720</Data>

    <Data>523cf127</Data>

    <Data>wrflt.dll</Data>

    <Data>1.0.0.9</Data>

    <Data>524428f9</Data>

    <Data>c0000005</Data>

    <Data>0000b51c</Data>

    <Data>1430</Data>

    <Data>01cecf4aea41438b</Data>

    <Data>C:Program Files (x86)Internet ExplorerIEXPLORE.EXE</Data>

    <Data>C:ProgramDataWRDataPKGVistax86wrflt.dll</Data>

    <Data>286b999e-3b3e-11e3-8faf-fc7ec92617de</Data>

  </EventData>

</Event>

 

Daniel
Userlevel 7
Badge +56
@DavidP1970 wrote:

TH's links above reply work just fine for me in IE 10, no crashes, BUT I do not have Adobe Flash enabled at the moment.. I have temporarily removed it.

So do I so could it be a OS version specific conflict as I use Win 7 64bit and I know David uses Win 7 32bit how about you @ 

 

Daniel
Userlevel 3
IE10/Windows 7 x64.  using IE 10  32 bits Thanks 😃
Userlevel 3
Let me ad, flash enabled
Userlevel 7
Badge +56
@ wrote:

IE10/Windows 7 x64.  using IE 10  32 bits Thanks :D

Actually it uses both in a sense as you just can't use the 64bit IE10 or 32bit IE10 by itself anymore so it uses both at the same time but I can't remember when this started?

 

Daniel

 

Userlevel 3
Using IE10 x64 is still possible.

First ensure that all your add-ons are compatible with 64-bit mode. Disable any add-on that isn't available to the 64-bit architecture.

Turn on Enable Protected Mode: Internet Options » Security » Check the box of Enable Protected Mode under Internet zone

Turn on Enable Enhanced Protected Mode: Internet Options » Advanced » Scroll down to Security » Check the box of Enable Enhanced Protected Mode

Ensure that User Account Control (UAC) is enabled and  the slider is NOT set to Never notify

Restart the pc.

 

 
Userlevel 3
Just received the web treat shield on a second machine.  Same problem 😠
Userlevel 7
@ wrote:

Just received the web treat shield on a second machine.  Same problem :@

Unfortunately you're right as the web filtering extension has not been updated yet. Please use another browser, if any. We will have to wait a while.
Userlevel 7
Badge +56
@ If you reinstall the new beta v8.0.4.21 the web Shield has been updated but as DeHollander said it's still crashes in IE10 but Firefox it's fine but I don't know about Chrome as I don't use it? @ Maybe It's time to Submit a Support Ticket to get this looked at since you started this thread my Friend? ;)

 

Daniel

 



 

Userlevel 3
Of course...from the first moment..;) They are on top of it....including logs. :D 

 

 
Userlevel 3
At this moment I have stopped my correspondence with support.

I will look forward to a update from my Webroot product to address this problem.

 

Regards

 
Userlevel 7
Badge +56
@ wrote:

At this moment I have stopped my correspondence with support.

I will look forward to a update from my Webroot product to address this problem.

 

Regards

 

Keep in touch with support as it continues to be a problem in IE10 not sure about IE11 but I will open my VM's and check it and IE9?

 

Thanks,

 

Daniel
Userlevel 3
Dear fellow forum members,



Could you please test the links and report back.



Please mention the browser. In particular IE10



Thanks in advance....

 

 

 
Userlevel 3
Update:

 

Just recieved  Webroot Filtering Extension  version 1.0.0.12, and the links are working.

 

Thx
Userlevel 7
Badge +56
@ wrote:

Update:

 

Just recieved  Webroot Filtering Extension  version 1.0.0.12, and the links are working.

 

Thx

Great to hear and enjoy!

 

Daniel

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