My Webroot is grey with a blue exclamation point. When I click on it, it sais to run a scan. However, every time I run the scan, it just sais preparing to scan and then stops after a few minutes. I tried restarting my computer a few times but nothing has changed.
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Lets try a clean reinstall to see if that fixes the issue!
Please follow the steps closely!
Please let us know if that resolves your issue?