password not remembered, how may it changed?

  • 9 November 2015
  • 2 replies

password not remembered, how may it changed?

2 replies

Userlevel 7
Badge +62
Hello ?,


Welcome to the Webroot Community,


Is this what you are looking for below?


Follow the instructions below to reset your password or security code.

    1. Click here to access the management website.

  1. Click on the "Can't log in?" link in blue next to the Log In button.
  2. Select if you would like to reset your Password or Personal Security Code.
  3. Enter your email address in the box provided.

    If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.

    If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.  
  4. Type in the answer to your Security Question. This answer is case sensitive.
  5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.

Let us know if this isn't what you are asking.


Userlevel 7
Badge +62


If you are asking about the Access Control within Webroot?


Then look here at this POST