I have tried for over a week to get Webroot Support to respond to my problem. Its been about a a year since using the web console, and I am unable to recall the security code. Our owner has decided that if Webroot will not respond, we need to cancel our subscription and remove the software.
However, it appears you need to get to the web console to remove the Webroot software from each PC. Anyone know how to a) get Support to respond to tickets submitted (5 times in the last week), and b) delete Webroot account if you can’t log into the web console?
Best answer by khumphrey
It sounds like you submitted a ticket 5 times in a week which is why it’s taken so long for you to hear anything. Every time you send a new ticket from the same e-mail, it pushes you to the end of the queue again. In the future, please refrain from sending in multiple tickets as it only extends the time it takes to respond.
Can you please Private Message (do not post here) me with the e-mail you used to send the ticket so I can check on it for you? thanks!