Should I try a reinstall or does anyone know a solution to this issue? A little worried I have this program up and running but it isn't able to do what it is designed to do.
Best answer by MikeR
View originalComplete for Mac New Install Won't Scan
Yesterday I installed Webroot Complete for Mac for the first time. I don't have any other anti-virus software. The keycode works fine and everything. When it went to do it's initial scan it had everything at zeros but the time. I decided to leave it and later that night it had run seven hours without scanning anything. I double checked everything in the program and didn't see any issues, tried some restarts, and tried another scan this morning with the same issue.
Should I try a reinstall or does anyone know a solution to this issue? A little worried I have this program up and running but it isn't able to do what it is designed to do.
Should I try a reinstall or does anyone know a solution to this issue? A little worried I have this program up and running but it isn't able to do what it is designed to do.
Userlevel 7
Welcome to the Community - Cheekz2632
The fresh uninstall/reinstall should resolve this issue. After you start the initial scan, subsequent scans can be manually ran. They certainly should not be taking that long so please Submit a Support Ticket if the issue persists after the reinstallation. I've included the Mac download in a link below for your convenience. :D
Webroot SecureAnywhere for Mac
The fresh uninstall/reinstall should resolve this issue. After you start the initial scan, subsequent scans can be manually ran. They certainly should not be taking that long so please Submit a Support Ticket if the issue persists after the reinstallation. I've included the Mac download in a link below for your convenience. :D
Webroot SecureAnywhere for Mac
I had the same problem. I am using OSX 10.8.3 on an IMac with core duo processor. I followed your advice to re-install with your link. After re-installing Webroot accepted my product code but later failed during the downloading components step. It just hung up and I had to restart the system to get the download window to go away. And now the same problem. The timer increments but everything else is just at zero. How can I get Webroot to work on my mac?
Thanks!
Thanks!
Userlevel 7
Hello bmain57 and welcome to the Webroot Community!
If the re-install did not help, there might be something in This Article that may help. You may want to Submit a Trouble Ticket if these steps do not work for you.
If the re-install did not help, there might be something in This Article that may help. You may want to Submit a Trouble Ticket if these steps do not work for you.
Userlevel 7
Another thought: I do not know as much about the MAC app as I do the Windows version, but the first scan in Windows can take a good bit longer to complete than normal scans after that. At times, it does seem to 'hang up', but after a few minutes will finish up.
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