Best answer by MikeRView original
Disable Password Manager
How can I disbale, or completely remove the password manager? I don't want it at all.
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The Password Manager is used by browser Plugins. Simply manage the plugins / extensions of your browser(s) and you can disable or remove it.
Which browser are you using on your Mac? Also, do you see an extension for LastPass by chance?
From the sound of the message you are getting, it might be an install that did not complete correctly... and so it does not appear in extensions. I am not a Mac user, but is there a place to look in the Mac settings that shows you what items will launch at 'startup'? If so, you might find the stuck installer listed there and be able to remove it from the 'startup'?
Also, the Webroot toolbar is actually based on LastPass. You might try to remove the LastPass temporarily. Maybe that is the issue.. Webroot trying to install along with LastPass? Anyway, try removing LastPass, log off the profile, then log back in and see what happens.
If that allows either 1) Webroot toolbar to complete installing so you can remove it as well or 2) just plain fixes the problem, you can then re-install LastPass.
The Webroot Toolbar is available for Windows as well, it is a separate download for those that choose to enable it within the WSA user interface. (I love it.. it works very very well for me).
Let me know if that works... this is a learning experience for me too!
It will work on Windows - If you are still having a conflict because of the Webroot Password Manager and would prefer Last Pass, you can Open a Support Ticket and our technicians can assist you further.
LastPass product works on my mobile/tablet devices, so while the Webroot version of LastPass in the browser would be nice, it is in my opinion an incomplete solution. It's nice that webroot has worked with LastPass to deliver this feature but without a complete solution to manage app and browser passwords on mobile, it becomes an annoyance when a window pops up at every website visted.
You have a few options here to fix the problem.
The Webroot Password manager most certainly DOES work with mobile devices if you would prefer to cancel and obtain a refund from LastPass for your premium subscription directly through them. In Mobile devices, the Password Manager works within the Webroot Secure Web Browser. It is a separate download in addition to the core AV product in the mobile devices, and is free to all Webroot license users. The Password Manager function of the Secure Web Browser works only if your license that you use on the PC is either Internet Security Plus or WSA Complete.
If you prefer to keep using LastPass only, and not the WSA Password Manager, as you guessed you should be able to manually disable it within the addons. I do not believe I have ever seen a case in which it did not appear, but you might be able to fix the problem by running the toolbarfix.exe utility. It can install, remove, or repair installations of the Password Manager.
I hope this helps, but let us know if it does not.
Welcome to the Community Forums.
Sorry to hear that you are disatisfied with the Webroot Password Manager. Yes, it is a licensed version (similar but not identical).
In terms of the points you make:
2. I am surprised that the Password Manager extension is not showing up in FF, especially as from what you are saying you want to remove it...if it is not installed then there is nothing to remove (we occassionally see the opposite, i.e., users who want it but for some reason it is not showing in the Extensions Tab. In you circumstance I would recommend that you Open a Support Ticket so that the Support Team can take a look at your particular situation and help you remove the Password Manager.
3. Same recommendation as for 2...you appear to have a one off situation (at least I have never come across it) and so Support is your best posrt of call to get to the bottom of it.
I hope that helps?
Here is a screenshot with both enabled.
As you can see you can disable or remove WSA password manager and it does ask for intallation when you first install WSA and launch FF.
And now with WSA password manager disabled
And removed :)