path to 'Deny' setting:
Identity and Privacy | Protected Applications (Advanced) | View/Edit Protected Applications
1. Is there a log somewhere detailing when and why this editor was tagged 'Deny'?
2. Is there a configuration parameter that can be set to notfy the user of these blockages when and why they occur?
Thank you in advance.
-- Roy Zider
Webroot Secure Anywhere Complete 22.214.171.124
Best answer by JimM
It sounds like setting UEStudio to Allow solved the problem. The fact it showed up in Protected Applications as Denied on its own would indicate the file 1. Did something suspicious (which may not necessarily indicate it's a truly bad file) and 2. It's not whitelisted by our back end. This is something best handled through the ticket system. However, since we have a recent case open from you and a set of logs, I've asked that our threat researchers take a look at the program to potentially get it whitelisted so that it will not show up as Denied again.
I see also you noted:
".. dir.txt on 5/14/2012
Total Files Listed:
64524 File(s) 23,957,416,726 bytes
18105 Dir(s) 4,847,398,912 bytes free
.. 06/16/2012 15:57 lsz 'You are protected' -- yet scanned only about 32,000 files."
That is because a deep scan only scans potential threats. There are some files on your computer that can be ruled out as threats and are therefore left out of the scan by default. You could run a full scan if you want to scan every last file, but that isn't advised since you are already protected by running the intelligent deep scan and via protection through the shields, which operate in real-time.