When I go to my web console and attempt to access passwords I get this error message: "This site says login failed reason=ajax error".
I have Webroot complete on a laptop i7, Windows 10 pro, 16 gigs of ram and tons of free disc space.
I am able to access all sites on the internet and am networked in to a desktop with no issues. The only place I am getting this ajax error is when I attempt to access the Webroot password manager.
I see elsewhere on this forum that Webroot is going to issue a new Password Manager in January or February 2019. Do you think I should just wait and see what happens and if this issue gets fixed or send a support ticket? Any other ideas?
Regards, Tom Mitchell
Best answer by tmitch06905
Thank you for contacting Webroot Support. We would like to inform you that a solution to the ‘Webroot Password Manager/Toolbar Failure to Connect’ issue you brought to our attention has been put into motion. While we do not yet have a firm date for availability, we do expect this solution to be released between the end of January and mid-February 2019.
Your continued patience is very much appreciated as we work toward releasing this solution. Our support team remains available in the event you require further assistance.
Webroot Technical Support