To Customer Support To Customer Support
Solved

Question about having 2 accounts.

  • 26 April 2019
  • 3 replies
  • 106 views
D
Rank
Badge +3
  • DA
  • Fresh Face
  • 1 reply
I have a personal webroot account, that has 260 days left on it. Bought a new computer had the Geek Squad at Best Buy set it up. They installed their webroot which I paid for, it their anyway the two accounts can be merged, or that I can get some kind credit for my personal webroot account?
icon

Best answer by DA 26 April 2019, 21:22

View original

3 replies

ProTruckDriver
Rank
Userlevel 7
Hello @DA I don't believe the 2 accounts can be merged from Webroot and Best Buy. You can always submit a Support Ticket or Contact Webroot Support and get an answer from them for credit. Please let us know what they say.

HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
D
Rank
Badge +3
Thanks Dave, your so right..Talked to both webroot and Best Buy nothing either can do for me, I do know that I'll stick with webroot, I've had it on my computer for over 5 years and never had a problem...The Geek Squad will be discontinued when my year is up with them...Thanks for the reply,
ProTruckDriver
Rank
Userlevel 7
You're Welcome. Have a nice safe weekend. ☺️
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.