Best answer by JimM
Did you set up a support ticket yet? Ultimately we are going to need you to make the support ticket in order for us to properly address the issue in this case. The issue requires some basic log gathering so we can see what's going on in terms of interaction with other software. Support will likely have you disable shields until we pinpoint which specific shield is causing the problem. However, if it turns out to be an issue requiring a fix on our end, we would probably be unable to move forward on resolving that without logs to work off of. Please go ahead and create the support ticket if you have not yet done so. I could also take a look at it myself for you, but you will need to PM me the email address you set it up under in order for me to be able to see it.