WebRoot shows 0 devices installed
Installed Internet Security Complete for up to 5 devices. Installed on comp, Ipad, and Iphone. Since Webroot shows 0 devices, how do I know all devices are protected?
Userlevel 7
Hi 3DogNight
Welcome to the Community Forums.
Well, the simplest approach is to check each device individually...not ideal but if WSA is up & running, and GREEN, then generally you are protected.
If you have only recently installed WSA then it has been known for the syncing with the online console to take some time and what you can try, to nudge it along, is to run a manual scan on each device concerned.
If you are not seeing the devices recognised in the 12 to 18 hours then post back and we will see what further we can advise.
Regards, Baldrick
Welcome to the Community Forums.
Well, the simplest approach is to check each device individually...not ideal but if WSA is up & running, and GREEN, then generally you are protected.
If you have only recently installed WSA then it has been known for the syncing with the online console to take some time and what you can try, to nudge it along, is to run a manual scan on each device concerned.
If you are not seeing the devices recognised in the 12 to 18 hours then post back and we will see what further we can advise.
Regards, Baldrick
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