- Come clean with ALL Mac User’s about the problems – that includes proactively notifying ALL Mac users. Why? unless you look under the hood or worse like me get infected with Malware – your website shows all is good and I’m protected – when I’m not
- Treat Best Buy customers as REAL customers – many of us buy lots of computers with your software. Best Buy customers are NOT lessor includeds
- Do Not treat us as Beta Testers. Before you propose a fix on your Tech Support Community – make sure it works
- Waiting an hour to talk with Tech Support is wrong. I know demand for tech support is surging, but if you can’t find and train more Technicians fire your VP of HR. Then call a professional in virtual hiring and training – you could have people showing up in days and trained in a week.
Why is this important? Many of us provide critical support to the Nation (yes even on a Mac) and getting infected with Malware (when we thought we were protected) means a mission failure for the customer. You chose to be in this critical line of business and that means you signed up to do this so RIGHT over and over that you can’t get it wrong. Time to step up.