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Can't get online

  • 15 July 2013
  • 1 reply
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Just downloaded wsa, now I can't get online. Using windows 7.
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Best answer by Rakanisheu Retired 16 July 2013, 10:21

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Userlevel 7
I would check the firewall settings and make sure that the browsers havent been set to block. I would also check the identity shield and check that the browsers havent been set to block.
 
1) Click on the "Identity & Privacy" tab on the top
2) Click on "View/Edit Protected Applications" option
3) In that list look for the following file and set it to allow.
 
Iexplore.exe
Chrome.exe
Firefox.exe
 
Failing that I would shut down Webroot and see if you can get online.
 
Thanks,
 

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