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Restoring Passwords

  • 3 October 2018
  • 2 replies
  • 433 views

*Please excues the long backstory
 
Normally, I renew WebRoot by going to BestBuy and physically buying a copy.  But this time I renewed on-line.  I hit a snag where my new code wasn't updating proper, and read that un-istalling & re-installing WebRoot will fix the problem, which it did.  But, my passwords for the PasswordManager are all gone.  Also, the console lists no previous saved passwords.  My question - Is there anyway to resore the disappering passwords?  
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Best answer by ProTruckDriver 3 October 2018, 03:00

Hello Hunter98, Welcome to the Webroot Community Forum.
 
Webroot is having trouble with Password Manager:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Can-t-login-to-password-manager-quot-Uknown-email-address-quot/m-p/330274#M12722
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
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2 replies

Hello Hunter98, Welcome to the Webroot Community Forum.
 
Webroot is having trouble with Password Manager:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Can-t-login-to-password-manager-quot-Uknown-email-address-quot/m-p/330274#M12722
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

I cat not remember my password

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