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Webroot still shows subscription is expired after I renewed

  • 5 September 2014
  • 3 replies
  • 95 views
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I verified thru my email and received my renewal receipt but still shows protection disabled, subscription expired.  What shall I do next.
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Best answer by nic 5 September 2014, 21:27

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nic
Userlevel 7
Badge +56
@ wrote:
I verified thru my email and received my renewal receipt but still shows protection disabled, subscription expired.  What shall I do next.
I looked up your email address and did I see your subscription has 10 days left on it.  It also shows that you purchased through Best Buy - when did you complete the renewal process?  Apparently it can take a couple days for it to go through the system and reflect the new expiration date.
D
Rank
I completed the renewal process today.  My receipt shows payment date of Sept 6, 2014 and new expiration date of Aug. 15, 2015.  OK, I will see if the if it shows renewed tomorrow.
nic
Userlevel 7
Badge +56
Sounds good - if it hasn't processed by Monday let us know and we can dig into it further.

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