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When I try to download my new webroot security purchase, my old one pops up when I hit run...why is

  • 12 December 2014
  • 2 replies
  • 24 views
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my old webroot pops up when I try to download and run my new webroot security...can not get to where I put in my keycode in...my old protection expires in 4 days...help!!!!!

2 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello onehand,
 
Welcome to the Community!
 
Do you have a new keycode or did you renew? If you do a clean reinstall and uninstall right now you will loose your 4 days.
 
Did you want to install your new Webroot now? I can help you do a clean reinstall if you want.
 
Thanks,
 
 
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
Hello @ ,
 
Please Contact Support free of charge because your Passwords need to be switched over from your old keycode to your new
 
keycode in order to save your passwords, (with the new keycode).
 EDIT
Also one more thing to add is there's no need to install WSA again because the only difference is the keycode and that will turn on the features of WSA Internet Security Plus. Its all the same download for all installs of WSA.
 
 
So please issue that ticket right away and I believe they can also add the remaining 4 days to your Webroot.
 
 
Best Regards,
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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