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Why the Insane Webroot Pop-ups?

  • 11 May 2023
  • 7 replies
  • 343 views
J
Rank

Something started with Webroot a few months ago that is driving me INSANE!!! Before this, I actually believed Webroot was protecting me from unwanted internet connections. Now, however, it’s up to me to either accept or block every possible connection known to man - and not once-for-all. No! EVERY time I reboot and most every day I see the same “This file is trying to connect to the Internet and is not trusted” pop up - even doing it now as I’m typing this complaint. Some I recognize - some I don’t. I don’t think it should be my job to block unsafe connections. Perhaps it’s time to switch to another less bothersome and more trusted security service for my PC.

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Best answer by TripleHelix 12 May 2023, 01:21

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7 replies

J
Rank

… by the way, “Always Allow” DOESN’T...

M
Rank

That’s weird. I only see that message about once every 6 months. Sounds like you need to contact Support.

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @JohnMark54 

 

Does it look like this?

 

 

Lets try a clean reinstall.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

If not please contact Webroot Support and they will help you sort it out.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

One other thing I was thinking about have you changed your Firewall settings?

 

If you have it set to number 2 put back to number 1 or number (3 is the default) and click on save and see how it goes.

 

 

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
J
Rank

YES!!!! It’s the Firewall setting - for whatever reason it was on the “Warn if ANY process connects...” - I had no thoughts of looking here. THANKS MUCHLY!!!

TripleHelix
Rank
Userlevel 7
Badge +63

YES!!!! It’s the Firewall setting - for whatever reason it was on the “Warn if ANY process connects...” - I had no thoughts of looking here. THANKS MUCHLY!!!

Awesome 👍 Yes that setting would make the Firewall very noisy!

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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