Question

VPN not connecting

  • 18 March 2020
  • 2 replies
  • 134 views

Badge +1

On Windows HP laptop.

My VPN isn't connecting to "USA West".

This is the second time in past four months. Last time, I had to use "USA East".

What is happening with USA West VPN connections?


2 replies

Userlevel 6
Badge +17

@hmuramo ,

Have you attempted an uninstall and reinstall of the software? This can sometimes clear out connectivity issues.

Is this happening when connected via mobile data as well as wifi? 

If an uninstall doesn’t resolve it, please reach out to our SUPPORT TEAM via ticket or phone.

Hope that helps!

-Keenan

Badge +3

I too am now having ‘VPN not connecting’ error.  Running 1.0.6.5.  I uninstalled/reinstalled/rebooted.  No change,  Message is “connection failure” on the pink band at top of the “Connect” green screen.  Using ‘Automatic Location’.  OS is Windows 10.  Haven’t tried the Android version lately.  Ideas?

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