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Webroot Wifi Security & Windows 7


Userlevel 2
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I have downloaded & Installed Webroot Wifi Security to all my Apple devises.
 
I now installed it to my PC. It would not let me sign-in. So I tried to register it. It would not let me use the user name I had for my other devices. Made me register it with my e-mail address. Would not send me a verification e-mail. Said I already had my address registered. (Yes, with my Anywhere acct,). When I logged into my tablet it had changed my user name to my e-mail address.
 
I can log in to my Apple devices but not my Mcrosoft 7 PC.
 
How do I solve this problem?
 
Best regards,
Gerard
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Best answer by TripleHelix 22 October 2018, 18:39

@Gerardjc wrote:
Yes, my receipt says Webroot WiFi Security 5 1 year Subscription.

Okay can you please contact support!
 
Thanks,

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4 replies

Userlevel 7
Badge +54
Hello,
 
Did you purchase for 3 or 5 devices? That could be the issue: https://www.webroot.com/us/en/home/products/vpn-wifi-security
 
To make sure you can Submit a Support Ticket and ask them directly!
 


 
Thanks,
Userlevel 2
Badge +1
Yes, my receipt says Webroot WiFi Security 5 1 year Subscription.
Userlevel 7
Badge +54

@Gerardjc wrote:
Yes, my receipt says Webroot WiFi Security 5 1 year Subscription.

Okay can you please contact support!
 
Thanks,
Userlevel 2
Badge +1
Hi Daniel,
 
filled out a support ticket and the response gave me a link to confirm my credentials. I did and got it working on my PC.
 
Thanks for your help too.
 
Best regards,
Gersrd

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