I’m having the same problem as the prior user with the same question had about a year ago which is:
“I keep getting a message saying that my WIFI vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help?”
My problem is exactly as described in this post from a year ago so I cut and pasted the same info since it describes exactly my fact pattern which is
- I’m a Current Webroot PC Security (Secure Anywhere) subscriber
- I purchased the 3 year 5 seat Webroot PC Security about an hour ago
- But the only difference is that I have a Windows 10 desktop instead of a Windows 10 laptop like the original community member posted
I cut and pasted that members info for convenience here
“For some reason anytime I try setting up an account for Webroot Wifi Security, I am unable to create an account or I am told that I am entering the wrong username or password. I just purchased a 3 device subscription from the Webroot site on my Windows 10 laptop, which is the first of 3 devices that is not letting me register or activate the software. Could someone please help.”
I also took a screen shot of the two replies to this member below - please point me in the correct direction to help me get my purchase WIFI up and running. Thank you, Thomas
Best answer by VamsidasView original
I believe, and I could be wrong because I’m not sure which package you purchased (I’m not a Webroot employee) does not include the secure WiFi product. I note that it is a separate product on their product page.
If it was included in your package, it had its own signup when I installed it (on a Mac), so perhaps it requires you to sign up?
Best bet is to reach out to Webroot customer support with your question
Anything to do with Webroot’s Wi-Fi VPN it’s best to contact Webroot support directly.
Submit a ticket
Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)
I forgot to mention that yes, I did purchase the WIFI extra feature for $59.99. While your replies were helpful, what happened is that overnight, my software purchase may or may not have updated my account. The next morning I was able to log in without further trouble. Thank you Webroot Community for your support!!
Great! Glad it is working. Happy ending.
Have to say I am more than pleased with Webroot WIFI Security. Was using a different VPN that caused browsing issues. Webroot WIFI Security so far as my experience runs without a hitch. In fact, there’s no degradation of service e.g. slower browsing, pages taking longer to load etc.
I’ve been a Webroot customer for a few years now and I am thrilled with my internet experience!