Best answer by Baldrick
View originalnewbie questions
Userlevel 1
I had a really bad virus and malware attack last week. Webroot ran numerous scans, but I still could not access my hotmail account through my ie. Finally had to call Microsoft and pay $100 to have my laptop disinfected. Would there have been a better way? Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.
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Userlevel 7
+62
Yea tell us how you do that technical stuff?
Userlevel 7
+51
Fun here
Hi gailfitzpatrick37
please see here you will be able to post pictures when you reach Community Guide and Video's when one has reached Expert Advisor! https:///t5/custom/page/page-id/VIP_Program#.Uv0SGIXDt_d
Hi gailfitzpatrick37
please see here you will be able to post pictures when you reach Community Guide and Video's when one has reached Expert Advisor! https:///t5/custom/page/page-id/VIP_Program#.Uv0SGIXDt_d
Userlevel 7
+56
Go to Google: Also what Petr said above!
Userlevel 7
+62
Thanks I was going to explain that to Gailfritz...but I wouldn't of been able to do as good as you..for I asked that weeks ago. So I'm too slow..so I wait for it...Again...
Userlevel 1
I had not set up my account on Webroot. I did try to contact you but, to be honest, it turned into such a project (obviously, I finally succeeded) that I turned to Microsoft.
I bought webroot security for my Macbook, It was working for awhile now its not working,, what can I do to get it working again.
thanks
thanks
Userlevel 7
No worries, Gail (may I call you that? :D)
Well, you know where to come should you run into any further issues...there are always lots of friendly user in the Community prepared to try to help/assist fellow users with an issue...if they can.
Hope to see you back here, in better circumstances, as the Community is also a great place to make friends and learn a lot.
Have a great rest of weekend.
Regards, Baldrick
Well, you know where to come should you run into any further issues...there are always lots of friendly user in the Community prepared to try to help/assist fellow users with an issue...if they can.
Hope to see you back here, in better circumstances, as the Community is also a great place to make friends and learn a lot.
Have a great rest of weekend.
Regards, Baldrick
Userlevel 7
Hi EM
Welcome to the Community Forums...:D
We can try to help but need a little more details as to in what specific way(s) "its not working". What are the symptoms?
Regards
Baldrick
Welcome to the Community Forums...:D
We can try to help but need a little more details as to in what specific way(s) "its not working". What are the symptoms?
Regards
Baldrick
Userlevel 1
Thanks for your reply. Webroot has now pronounced me cured, as has Microsoft. However, I keep getting an ad which reads "Can and identify out of date window Vista drivers. Rapidly repair all driver-related error." There is also a button which reads update windows driver". It seems a leap that Microsoft would be updating their product through the use of ads on the internet, or have I just fallen into the bottomless pit of paranoia?
Userlevel 7
Hi Gail
Glad to hear that you are sorted.
Now about that message; you need to identify if it is a genuine MS message or something more sinister. IMHO if it includes any ads then it is not from MS and you should not accept it. Also, MS will notify of driver updates where required via WIndows Update and not through pop ups like you describe...so again...a good reason not to accept it.
You may have a remaining or another PUP/PUA so unless you feel comfortable delving into the system and following the instruction in the KB article I referenced in my initial response to you, I would suggest that you Open a Support Ticket and see if the Support Team can assist as it sounds suspiciously like something more sinister.
Regards
Baldrick
Glad to hear that you are sorted.
Now about that message; you need to identify if it is a genuine MS message or something more sinister. IMHO if it includes any ads then it is not from MS and you should not accept it. Also, MS will notify of driver updates where required via WIndows Update and not through pop ups like you describe...so again...a good reason not to accept it.
You may have a remaining or another PUP/PUA so unless you feel comfortable delving into the system and following the instruction in the KB article I referenced in my initial response to you, I would suggest that you Open a Support Ticket and see if the Support Team can assist as it sounds suspiciously like something more sinister.
Regards
Baldrick
Userlevel 1
Thanks, Baldrick. I decided to call Microsoft and have them run another scan - 2 more hours of scanning and 13 new pua's. I am glad you told me about the order ticket - I will try that in the future. As the old joke goes, "Yesterday I couldn't even say pua, and now I are one!"
Userlevel 7
+62
Would be curious to know who Gail was getting help from. There are websites that claim they are Microsoft Fix-it and the webpage switching to a technical support team offering to fix your computer for 100$. I know I was texting a MS agent (in November for W7) for problems with my OS. Fell slightly into the trap and then I decided not to do it. Then I read security posts on line that MS has people posing as MS agents conning people out of money to fix their computer. Just a warning which Im sure you guys know about already being in this security community group.
Userlevel 7
Hi SSherjj
I think that what you read in "security posts on line that MS has people posing as MS agents conning people out of money to fix their computer" is pure humbug. There is no way I can see that that MS would or could get away with conning people (can you imagine the effect on their markets?), and it is actually unscrupulous, in the main, 3rd parties praying on the unfortunate, fearful & technologically challenged.
Having said that there are a lot of legitimate 3rd parties who do offer a genuine service...the problem is how to differentiate the genuine from the not genuine...IMHO.
Regards
Baldrick
I think that what you read in "security posts on line that MS has people posing as MS agents conning people out of money to fix their computer" is pure humbug. There is no way I can see that that MS would or could get away with conning people (can you imagine the effect on their markets?), and it is actually unscrupulous, in the main, 3rd parties praying on the unfortunate, fearful & technologically challenged.
Having said that there are a lot of legitimate 3rd parties who do offer a genuine service...the problem is how to differentiate the genuine from the not genuine...IMHO.
Regards
Baldrick
Userlevel 7
+62
Oh dear; I said that wrong, No I meant to say people online are posing to be from MS and they are not MS. There are phinishing web sites that redirect your page to them..understand what Im trying to say here?
I was online looking for Microsoft Fix-it and all of a sudden I ended up on a page saying I was connecting to a MS agent and it wasn't. No it would be scubalous for MS themselves to do such a thing. My apoligies to the Humbu..got you riled tho.;)
I was online looking for Microsoft Fix-it and all of a sudden I ended up on a page saying I was connecting to a MS agent and it wasn't. No it would be scubalous for MS themselves to do such a thing. My apoligies to the Humbu..got you riled tho.;)
Userlevel 7
Hi SSherjj
It does happen...I have done it many times myself...:$ But the important thing is to live & learn.
But you are quite right when you say there are a lot of imposters out there whch is why I say that the simple rule is if they call or mail you then be on your gaurd...and that goes for callers & mailers purporting to be from just about anything, including insurance companies, banks, etc. Anything that is unsolicited needs to be treated with care...or am I just being paranoid?
Regards
Baldrick
It does happen...I have done it many times myself...:$ But the important thing is to live & learn.
But you are quite right when you say there are a lot of imposters out there whch is why I say that the simple rule is if they call or mail you then be on your gaurd...and that goes for callers & mailers purporting to be from just about anything, including insurance companies, banks, etc. Anything that is unsolicited needs to be treated with care...or am I just being paranoid?
Regards
Baldrick
Userlevel 7
+62
From the Microsoft Community Post: writes here. (Hi, I have just become a victim of a scam. A company (indian person) posing as certified microsoft support saying that they had reports that my pc was running slow and that they could make it run faster. I gave them access to my computer (I know, what a wally) via logmein code 320307. Last night I deleted all IE files and cookies etc., ran a scan. I am woorried about 'keylogger' software trying to capture my banking details. Is there anything else I should do?).
Now back to my dumbness,SSHERJJ, I actually said I can't afford to be helped now. Next week would be better financially and Ill think about it so I gave my phone number ONLINE. And they actually called me. Well I wiped out the HDD and Im fresh with WSC.
Now back to my dumbness,SSHERJJ, I actually said I can't afford to be helped now. Next week would be better financially and Ill think about it so I gave my phone number ONLINE. And they actually called me. Well I wiped out the HDD and Im fresh with WSC.
Userlevel 7
Hi SSherjj
Well, it would be interesting to know what AV/IS software the person concerned is running for a start. Of course, if WSA then I would say there is nothing more to do other than (i) enable maximum heuristics for a while (ii) watch for suspicious and/or strange behaviour, & (iii) if they spot any or have suspicions of anything untowards...then Open a Support Ticket ASAP.
Now, if with another vendor, then the same (if the AV/IS they are using provides that facility) and in the case of (iii) call the vendors Support Team...not Webroot's...;)
Hopefully the others on tonight will have wiser words to pass on?
Regards
Baldrick
Well, it would be interesting to know what AV/IS software the person concerned is running for a start. Of course, if WSA then I would say there is nothing more to do other than (i) enable maximum heuristics for a while (ii) watch for suspicious and/or strange behaviour, & (iii) if they spot any or have suspicions of anything untowards...then Open a Support Ticket ASAP.
Now, if with another vendor, then the same (if the AV/IS they are using provides that facility) and in the case of (iii) call the vendors Support Team...not Webroot's...;)
Hopefully the others on tonight will have wiser words to pass on?
Regards
Baldrick
Userlevel 7
+62
:DCan I post a problem resolved yet. HEEHEE
Userlevel 7
+56
That's why I asked her for more info and Microsoft would not do anything for $100 it sounds like one of the online scams and it's not the first time we here this on here.
https://community.webroot.com/t5/Introduce-yourself-to-the/I-think-I-have-been-the-victim-of-a-webroot-scam/m-p/78831#M2033
https://community.webroot.com/t5/Tips-and-Tricks/Avoid-tech-support-phone-scams-claimed-to-be-from-Microsoft/m-p/1430#M33
Daniel :(
https://community.webroot.com/t5/Introduce-yourself-to-the/I-think-I-have-been-the-victim-of-a-webroot-scam/m-p/78831#M2033
https://community.webroot.com/t5/Tips-and-Tricks/Avoid-tech-support-phone-scams-claimed-to-be-from-Microsoft/m-p/1430#M33
Daniel :(
Userlevel 1
Actually, I went into a page called Microsoft support. If you click on Windows, one of the options they offer is technical support. You can do it by phone (I don't remember the number) or webchat. I have done it both ways.
Userlevel 1
There is a large piece on the Microsoft website regarding these calls. A friend of mine received such a call last week saying they were from Microsoft and had evidence her computer was being hacked. They left a phone number for her to call back. I suggested she contact Microsoft online or by phone and confirm this was actually a person from Microsoft. It was a scam. While I was having my computer fixed, the guy from Microsoft said the company would never contact someone by phone unless that person had requested a call.
Userlevel 7
+56
Hi Gail,
We just ask that if your have any issues with your Webroot Product or Infections it's best to contact the Support Inbox as they would do it for you free of charge.
Thanks,
Daniel 😉
We just ask that if your have any issues with your Webroot Product or Infections it's best to contact the Support Inbox as they would do it for you free of charge.
Thanks,
Daniel 😉
Userlevel 1
The AV software Microsoft is running is called Megabytes.
Userlevel 1
Yes, Daniel, I think definitely a scam. I do think, however, you can go into the Microsoft website and get assistance.
Userlevel 1
Thanks. I understand that now. I did not know about it at the time of the attack.
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