Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up. there is no place to add computers, it just gives link to download and run scan, did that. on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated. want all 3 computers to show up in console as before. they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else.
what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas? all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.
Best answer by TripleHelixView original